2. Personal Data We Collect

2.1 Data You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Account credentials (username, encrypted password)
• Any information voluntarily provided via forms or email

Payment details are processed directly by payment providers (e.g. Stripe, PayPal, VISA, MIR, MASTER CARD, ALIPAY, USDT, WECHAT PAY, APPLE PAY, Google Pay, WISE and etc.). We do not store full payment card numbers.

2.2 Automatically Collected Data

When you browse the Site, we automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Referring URLs
• Pages visited and actions taken
• Date and time of access

This data is collected using cookies and similar technologies.

3. eCommerce-Specific Data Processing

eCommerce stores information necessary to ensure proper shop functionality, including:

• Products viewed
• Cart contents
• Checkout information
• Order status and transaction records

This processing is necessary for contract performance and order fulfillment.

4. Purpose of Processing

We process personal data for the following purposes:

• Order processing and delivery
• Customer account management
• Payment processing and fraud prevention
• Customer support and communication
• Legal and accounting compliance
• Website performance and analytics
• Marketing communications (only with consent)

5. Legal Basis for Processing (GDPR Art. 6)

• Contract performance — order fulfillment
• Legal obligations — tax, accounting, consumer law
• Legitimate interests — website security, analytics, service improvement
• Consent — marketing emails, optional cookies

Under APPI, we handle personal information in accordance with Japanese requirements on specifying the purpose of use, appropriate security control measures, and lawful handling of personal data.

6. Cookies Policy

6.1 What Cookies We Use

Our WooCommerce store uses the following cookie categories:

• Necessary cookies — cart & checkout functionality, user sessions, security
• Functional cookies — remember user preferences
• Analytics cookies — website usage statistics (e.g. Google Analytics)
• Marketing cookies — advertising/remarketing (only with consent)

6.2 Cookie Consent

For EU/EEA users, non-essential cookies are used only after consent via a cookie banner. You can manage or withdraw cookie consent at any time via browser settings or the cookie banner.

8. International Data Transfers

If data is transferred outside the EEA, we ensure appropriate safeguards, including EU Standard Contractual Clauses (SCC) and/or adequacy decisions by the European Commission.

9. Data Retention

We retain data only as long as necessary:

• Orders and invoices — as required by law
• Customer accounts — until deletion request
• Marketing data — until consent is withdrawn

10. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Rectify incorrect data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• File a complaint with a Data Protection Authority

Requests can be sent to: request@roel-tsusho.com

11. Data Security

We apply appropriate technical and organizational measures, including SSL encryption, access control, secure hosting, and regular updates and security monitoring.

12. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect children’s personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.